Privacy Policy

Tampa Duct Cleaners is operated by Hale's Air Conditioning Service, Inc., a division of Hales Air Conditioning(“we,” “us,” or “our”). We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information in the following ways:

Information you provide directly

When you request a quote, schedule a service, or contact us through any form on this site, we collect:

• Your name
• Phone number and/or email address
• Service address (street, city, ZIP)
• Details about the service requested (e.g., home size, system type, concerns)
• Any additional information you voluntarily include in your message

Automatically collected information

When you visit our website we may automatically collect:

• IP address and general geographic region (city/state level)
• Browser type, device type, and operating system
• Pages viewed, time on site, and referring URL
• Cookies and similar tracking technologies (see Section 5)

Call tracking

We use a call-tracking number to measure the effectiveness of our advertising and to record call metadata (date, time, duration, and the number you called from). Calls may be recorded; if they are, you will be informed by an automated notice at the start of the call.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote or service inquiry
• Schedule and perform requested services
• Send confirmations, appointment reminders, and follow-up communications
• Provide customer support
• Understand how visitors find and use our website so we can improve it
• Measure the effectiveness of our advertising campaigns
• Comply with applicable laws and regulations

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

3. How We Share Your Information

We do not sell your personal information. We may share it only in the following limited circumstances:

• Service providers: We use third-party companies to help us operate our website and business, including email delivery, analytics, and call-tracking services. These providers are contractually prohibited from using your data for any purpose other than providing services to us.
• Parent company: As a division of Hales Air Conditioning, we may share information within that corporate family to fulfill services or for internal business purposes.
• Legal requirements: We may disclose information when required by law, subpoena, or valid governmental request, or to protect the rights, property, or safety of our company, customers, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change via this policy or direct communication.

4. Legal Basis for Processing (Florida & U.S.)

We process your information based on your consent (when you submit a form), the performance of a contract (to deliver the services you requested), and our legitimate business interests (site analytics and security). Where applicable, you may withdraw consent at any time by contacting us.

5. Cookies and Analytics

Our website uses cookies — small text files stored in your browser — and similar technologies for the following purposes:

• Essential cookies: Required for the site to function (e.g., form submissions, session management). These cannot be disabled.
• Analytics cookies: We may use tools such as Google Analytics to collect aggregated, anonymized data about how visitors use our site. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
• Advertising cookies: We may use tracking pixels or cookies from advertising platforms (e.g., Google Ads) to measure conversions and retarget visitors who have previously visited our site. You can opt out via Your Ad Choices.

Most browsers allow you to refuse or delete cookies through their settings. Disabling cookies may limit some functionality.

6. Data Retention

We retain your contact and service inquiry information for as long as necessary to fulfill the purposes described in this policy, typically for the duration of our business relationship plus a reasonable period thereafter to comply with legal obligations or resolve disputes. Analytics data is retained in aggregate form and is not linked back to individual identities beyond the retention windows set by our analytics providers.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes HTTPS encryption for data transmitted to and from our website. No method of transmission over the internet is 100% secure; while we strive to protect your data, we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to our legal obligations.
• Opt-out of communications: You may opt out of marketing emails or text messages at any time by following the unsubscribe instructions in those messages or contacting us directly.

California residents (CCPA/CPRA): If you are a California resident, you have the right to know what personal information we collect about you, to request deletion, to opt out of the “sale” or “sharing” of personal information (we do not sell or share your data for cross-context behavioral advertising), and to non-discrimination for exercising your rights. To submit a verifiable consumer request, contact us using the information in Section 11.

9. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected information from a child under 13, we will promptly delete it. If you believe a child has submitted personal information to us, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites (for example, review platforms or our parent company’s site). These sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any update constitutes acceptance of the revised policy.